Terms of service · AMLR Monitor

1. Who we are and definitions

AMLR Monitor (www.amlr-monitor.com) is an initiative of Castor Concepts BV ("we", "us"), a private limited company under Dutch law. Our contact details are at the end of these terms. In these terms:

Service: the public monitor on www.amlr-monitor.com, the workspace for organisations, the interfaces behind it and the e-mail alerts.
Organisation: the company or body for which a workspace is created; its data, team and plan are separate from those of other organisations.
Admin: a user who administers an organisation (the person who created it, or a member made admin).
Plan: the package an organisation chose (Stay informed, Analyse the impact, Monitor the programme, Advisor or Enterprise), as described on the pricing page.
Content: everything you or your colleagues put into the workspace: profile, documents, notes, questions, tasks, responses and settings.

2. Scope and acceptance

The Service is meant for organisations and professionals (business users), not for consumers. By creating an account you accept these terms on your own behalf. An admin also accepts them on behalf of the organisation and warrants to be authorised to do so; members accept them when they join an organisation.

These terms, the pricing page and the privacy statement together form the agreement. Purchasing conditions of the organisation do not apply unless we accepted them in writing.

3. What the Service is, and what it is not

The Service tracks the status of the regulatory texts under the EU anti-money-laundering package and helps organisations assess and organise their own compliance work. Statuses, summaries and expected dates are reviewed by us on the date shown on the site, and every claim links to its official source.

The Service is an information and workflow tool. It is not legal advice and does not replace it. Answers of the AI consultant, impact assessments, regulatory updates, document summaries and other generated texts are produced by an AI model from the sources and the content you provide; they can be incomplete, outdated or wrong. Check every conclusion against the official text and, where the stakes require it, with a qualified adviser. The organisation remains responsible for its own compliance.

We may change, add or remove features. If we discontinue an essential feature of a paid plan, admins are told at least thirty days in advance so that you can export your data.

4. Accounts and security

Give accurate details when you sign up and keep them up to date.
Keep passwords, two-factor codes and backup codes secret; you are responsible for what happens under your account. Tell us at once if you suspect unauthorised use.
An admin manages the members, plan, security settings and deletion of the organisation and is responsible for what members do in the workspace.
We may require two-factor authentication, suspend accounts that endanger the Service and remove content that breaches these terms.

5. Plans, trials and payment

Stay informed is free. Analyse the impact, Monitor the programme and Advisor are paid per organisation, per month or per year, at the prices on the pricing page; Enterprise is agreed separately.
Every paid plan starts with a trial of fourteen days without payment details. After the trial the paid sections stay open only with a subscription, unless we agreed otherwise; nothing is deleted. On request a plan can also be tested free of charge for one week.
Prices are in euro and exclude VAT. Subscriptions are paid in advance, by card through our payment provider or by invoice payable within fourteen days of the invoice date (a purchase order number can be stated on the invoice), and renew automatically for the same period until cancelled.
You can cancel at any time under Team or in the billing portal; the subscription ends at the end of the period already paid for. Paid periods are not refunded, except where the law requires otherwise.
A change to a higher plan takes effect at once and is settled pro rata; a change to a lower plan takes effect at the end of the current period.
If a payment fails we tell the admin; if it stays unpaid we may close the paid sections after a reminder. Data is kept, and access returns once payment is made.
We may change prices. Changes apply from the next renewal and are announced at least thirty days in advance. Organisations that subscribed before 31 December 2026 keep their price for as long as their subscription runs without interruption.
The Advisor plan covers the advisor’s own organisation and the number of client organisations stated on the pricing page. The advisor is responsible for its client organisations and warrants that it may process their data in the Service.

6. Acceptable use

You may use the Service only for lawful purposes and within your plan. In particular you may not:

copy, scrape or resell the register, the texts or the generated content, or make the Service available to third parties outside your organisation (the Advisor plan covers client organisations as described);
upload content you have no right to share, or content that is unlawful, harmful or infringes the rights of others;
use the AI features to obtain advice on evading anti-money-laundering obligations, or try to make the AI act outside its scope;
try to gain unauthorised access, disturb the Service, circumvent limits, or run automated queries beyond normal use;
use the Service in breach of applicable law, including sanctions and export rules.

7. Your content and documents

Content remains the property of the organisation. You grant us the right to store and process it as far as necessary to provide the Service, including sending it to our AI provider to generate answers, assessments, summaries and updates.
We do not use your content to train AI models and we do not sell it. Our AI provider processes it under commercial terms that exclude training on it.
You are responsible for the content you upload, including any personal data in it. For that data the organisation is the controller and we are the processor; section 12 applies.
You can export your data (CSV exports, printable reports) and delete it at any time: a user deletes the own account, an admin deletes the whole organisation. Deleted data is removed from the live database at once and from backup copies within thirty days.

8. Intellectual property

The Service, its software, register, framework, texts and design belong to Castor Concepts BV or its licensors. Official texts of the EU institutions, AMLA, the EBA and national authorities remain the property of their issuers and are quoted or linked under their own terms. You receive a non-exclusive, non-transferable right to use the Service for the duration of the agreement. Suggestions you give us may be used freely to improve the Service.

9. Availability

We aim for the Service to be available at all times but do not guarantee uninterrupted availability. Maintenance, updates, failures of hosting or third-party services and force majeure can cause downtime. The daily source check depends on the availability of the official sites it reads.

10. Liability

The Service supports your compliance work but does not perform it. We are not liable for decisions taken on the basis of the Service, for the accuracy or completeness of statuses, summaries or generated content, or for findings of a supervisor against your organisation.
Our total liability for damage arising from the agreement, whatever its legal basis, is limited to the amount the organisation paid us in the twelve months before the event that caused the damage; for free use it is limited to 500 euro. We are not liable for indirect damage such as lost profit, lost data that could have been exported, or business interruption.
These limits do not apply to damage caused by our intent or deliberate recklessness, or where the law does not allow them.
You indemnify us against claims of third parties arising from your content or from your use of the Service in breach of these terms.

11. Term, suspension and termination

The agreement runs for as long as the account or the organisation exists. You can end it at any time by deleting the account or the organisation.
We may suspend or end access with immediate effect if you breach these terms, endanger the Service or fail to pay after a reminder, and otherwise with thirty days’ notice. On termination we delete the organisation’s data as described in section 7, after giving you the opportunity to export it where the termination is not due to your breach.

12. Data processing

Where an organisation puts personal data into the workspace (for example names in documents, notes or tasks), the organisation is the controller and Castor Concepts BV processes that data on its behalf. In that role we:

process the data only to provide the Service and on the organisation’s documented instructions, these terms being those instructions;
keep the data confidential and give access only to persons bound by confidentiality, and only when needed for support or a deletion request;
apply the security measures described in the privacy statement (field-level encryption, hashed passwords, two-factor authentication, encrypted connections);
engage only the sub-processors listed in the privacy statement and tell admins of changes at least thirty days in advance, so that the organisation can object;
assist the organisation, as far as reasonable, with requests of data subjects, with security incidents (which we report without undue delay) and with data protection assessments;
delete or return the data at the end of the Service as described in section 7, and make information available that shows we meet these obligations.

A separate data processing agreement in the organisation’s own format can be signed on request for the Enterprise plan.

13. Privacy

How we handle personal data of visitors and users is described in the privacy statement, which forms part of these terms.

14. Changes to these terms

We may change these terms. Admins are told by e-mail or in the workspace at least thirty days before a material change takes effect. If you do not agree, you can end the agreement before the change takes effect; continued use after that date counts as acceptance.

15. Governing law and disputes

Dutch law applies to the agreement. Disputes are submitted to the competent court in the Netherlands, after the parties have first tried to settle them together. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Contact

AMLR Monitor is operated by Castor Concepts BV.